Terms & Conditions including Refund Policy

 

General

  1. Entrants take part in Race the World virtual events entirely at their own risk and are 100% responsible for selecting a safe route to run. Entrants should wear hi-viz clothing when running in low light conditions and take care around traffic or when running off road. Race the World Virtual Challenge series accepts no responsibility for any accidents or injuries sustained whilst taking part in one of our virtual events.

  2. Children are welcome to take part in Race the World Virtual Challenge events but should be accompanied and closely supervised by a responsible adult at all times.

  3. By entering a Race the World virtual event, you are accepting that Race the World may contact you to confirm your entry and keep you updated on the progress of your order. Per our Privacy Policy, you have the option of being added to the Race the World mailing list to receive updates on future events, offers and news. You can unsubscribe from the mailing list at any time.

  4. After completing your virtual race you must upload a run details photo (or multiple photos if you break the event down into several goes) to your event entry to submissions@racetheworld.co.uk IF you are not using the Race the World App. Without a run details photo(s) you will not have completed your virtual race and so will not receive the finisher’s medal. If you experience any difficulties creating or uploading a run details photo(s), please contact us at contact@racetheworld.co.uk.

  5. For those virtual events which have a designated charity beneficiary. they  support that chosen charity but are not official events of that charity.

  6. Any email correspondence will be answered within 2 working days although we will always endeavour to reply as soon as possible.

Shipping/Fulfillment Policy

  1. You must have completed the challenge prior to your medal having been shipped. If you have already done the miles prior to entering and are just purchasing the medal, please advise via the notes on the order.

  2. Evidence must have been sent either via a completed notification from our App, or by providing a screenshot of your activity tracking app such as Strava or Runkeeper, Endomondo or a written down log or spreadsheet.

  3. The tracking apps we accept evidence from are not limited to those mentioned in point 2 above, We will accept evidence from any of them.

  4. If you are not using the app, submissions must be sent to submissions@racetheworld.co.uk 

  5. Submissions will be processed within 3 working days of receiving it, and medals then posted 1st class.

  6. Any submissions sent to any other email address may take longer to process.

  7. On dispatching your medal, a dispatch email will be sent to you via our website.

  8. Any medals not received within 14 days please contact us at contact@racetheworld.co.uk and we will get a replacement out to you,.

Refunds

  1. You are entitled to a refund if you are not 100% satisfied with your medal or the service you have received. In the case of a refund:

  • Race the World must receive written notice of your refund request within 7 calendar days of either your entry or the receipt of the medal at contact@racetheworld.co.uk. No refunds can be given after this period has elapsed.

  • If your refund request is in relation to a technical issue with the app, then reasonable attempts to resolve the ‘bug’ must be allowed before a refund will be authorised. A reasonable period is 7 days from the date of the reported issue to allow the technical contractors to fix any ‘bug’. If it cannot be resolved then a refund will be authorised.

  • If a refund is then processed then your challenge will be marked as complete on your app, and you will no longer have access to that event on the app.

  • Any medals must be returned to Race the World in secure, protective packaging at your own expense. Once we have received the medal we will refund the full cost less a £2.50 administration fee.

  • Our mailing address is Unit 34, Pillaton Hall Farm, Pillaton, ST19 5RZ.

E-mail: contact@racetheworld.co.uk

Address : Unit 34, Pillaton Hall Farm, Pillaton, ST19 5RZ, United Kingdom

 Contact us at contact@racetheworld.co.uk

  • Grey Facebook Icon